Frequently Asked Questions

If your product download didn't start, here are a few steps to help you out:

1. Check Your Email: After making a purchase, a download link is sent to the email address you used during the transaction. Make sure to check your inbox and spam/junk folders for this email.
2. Contact Us: If you're still having trouble with your download, please reach out to us using the contact form on our website. We're here to help and will ensure you get your product as soon as possible.

Web browsers sometimes block .zip file downloads to keep you safe. Here are a few reasons why:

1. Malware and Viruses: .zip files can contain harmful software like viruses or malware. Browsers like Chrome, Firefox, and Edge have security features that scan downloads to protect you from these threats.
2. Unwanted Programs: .zip files might include software you didn't intend to download, such as adware. Browsers block these to prevent unwanted changes to your computer.
3. Phishing and Deceptive Software: Some .zip files are used in phishing attacks or contain software designed to trick you into installing harmful programs. Blocking these downloads helps protect you from such scams.
4. Site Reputation: Browsers use systems that block downloads from sites known for distributing malicious content. If a .zip file comes from a site with a bad reputation, it might be blocked.
5. User Settings and Policies: Sometimes, your browser or computer settings might block .zip file downloads. This can be due to security settings or policies set by your organization.

If you need to download a .zip file and it's being blocked, you can usually find options to unblock it in your browser's download manager or security settings. Just make sure the source of the file is trustworthy before proceeding.